Refund/Exchange/Terms & Conditions

Terms & Conditions

GymX Merchandise LLP (“Company”, “we”, “us” and “our”) respects the privacy of its users accessing its website at www.gymxapparel.com / www.gymx.co.in/ www.gymxapparel.in (“Website”). 

This is to state an agreement between us and "you", the person placing an order/information on www.gymxapparel.com /www.gymx.co.in/ www.gymxapparel.in (also known as customer) or any stakeholder involved with GymX.

By ordering from GymX  or any of its sources such as whatsapp numbers/ official email id contact@gymxapparel.com you accept the terms in this page and our privacy policy, , refund and exchange policies listed on the website.

GymX reserves the right to accept/reject orders.

We do not provide any other facilities other than the ones mentioned

GymX only allows exchange and has refund in your GymX wallet only via email. Only refund is possible via store credit, where in you can order a product of the same value from us (once you return the original products). Customer must request for store credit refund via email or could exchange the product for same value.

For exchange- It is your responsibility to send the product back safely to GymX Address with your name and number. It must be sent in new condition and within 7 days of customer receiving the product. Courier charges are non refundable. If these details are missing, we cannot process your exchange.

If you want to place new orders via whatsapp, please message on +91 8433650045

No compensation will be made. If your product is sold out, please choose another product.

If customer care number is busy/ switch off please email at contact@gymxapparel.com. All communication regarding exchange must be addressed to the above email. Contacting through whatsapp or any other source might delay the exchange process.

Exchange can be done only once & Reverse pickup charges are borne by customer which is Rs.150. Exchanges are sent out on first cum first serve. basis which could delay your exchange and the customer agrees to this.

If reverse pick up is not available in your region, kindly send the product back to our address. We will exchange the product but no refund will be made.

Due to lighting conditions, or phone screens, products might appear different from screen to screen. Also measurements of the products might have slight variance from the website size chart and you agree to this.

Exchange orders time frame depends on when GymX receives your product.

Once the staff receives the products, customer will get an exchange call.

If your product is sold out and you've sent your product for exchange you must choose a different product of same value. There's no refund for any order (including COD, card payment, wallet, upi, payu or any other payment mode) but exchange is available. If you choose a product of higher value, we'll collect the difference via COD/paytm/online payment. COD orders incur additional charges. Discount codes cannot be clubbed in exchange orders. If you choose a product of lower value, the difference will added to your store credit which you could avail in your future order (within one month).

If you ordered the product via online payment/payu, no refund or chargeback facilities are given. However, we do exchange.

If there are any legal proceedings initiated against GymX, customer/user bears the entire cost of the proceedings including but not limited to all GymX costs, employee cost and any other costs associated with legal proceedings. You agree that legal proceedings will be held in Mumbai Jurisdiction only. GymX is not liable to any compensation to any customer in any circumstances and customer agrees to this by purchasing from GymX.

 If you ordered the product and paid via online payment/payu/google pay/phone pe/neft or any other source, no refund or chargeback facilities are given. 

If you placed order in cod you might be contacted for online payment in the above sources. Any online/advance payments must be paid only to accounts holding the name: GymX Merchandise LLP. By ordering from GymX, you confirm that you're aware of this. Payment to any other accounts is not the responsibility of GymX. You are paying at your sole discretion.

Once product is dispatched it is your responsibility to receive the product. GymX holds no responsibility if the product is received by someone else. You will need to contact the courier company directly.

Sale items are not eligible for exchange due to extremely low prices. Incase the customer still wants to exchange, he needs to send the product back to gymx (at his expense) and also pay Rs.100 for delivery to him.

GymX does ship internationally as well however the customer will bear the shipping charges for which the customer will be contacted after placing the order.

Lucky WInners: If you purchase above Rs.1000 you stand a chance to receive a mask worth Rs.700*

Defects/Product Shortage/ Wrong product received: If you believe you've received a defective /wrong product or few quantity(s) short, you must share an unboxing video in front of courier boy and take his sign with a note stating the above and email us at contact@gymxapparel.com within 4 hours of delivery to be eligible for investigation (any other videos will be considered invalid) Beyond this timeline, it is assumed that the customer has received the correct product.

GymX holds no liability under any circumstances. Bulk orders are also non refundable. Bulk/wholesale orders cannot be exchanged in any circumtances.

Model/Photoshoots/Stakeholders: All model photoshoots are paid by GymX and the model involved agrees that the content of the photoshoot is  solely owned and promoted by GymX endlessly in whichever form/manner GymX feels fit. By modelling with GymX, the model agrees to these terms and conditions and gives GymX the rights of the pictures/videos endlessly.

Due to the coronavirus situations, shipments are getting delayed and by placing the order, you agree with this.

If your prepaid order shows delivered but you've not received kindly update us in 4 hours  (within 4 hours of tracking showing delivered) for investigation or it'll be considered delivered.

Masks are non refundable and cannot be exchanged due to safety reasons.

Copying any products/images associated with GymX or it's other properties is a punishable offence

Prepaid orders take 2-3 days to deliver but delivery time also depends on location, which may take longer.

All legal notice must be emailed to contact@gymxapparel.com and gymnation99@gmail.com and a confirmation must be sought from our customer care team at 8169898258

By placing an order you agree to hold the company GymX merchandise llp harmless in all situations and are willing to pay for any legal proceedings against us including cost incurred by gymx and their directors/staff/legal fee. By ordering from GymX, customer agrees to all GymX Policies stated in the website.

For more information check privacy policy and ,contact GymX contact@gymxapparel.com