Refund/Exchange/Terms & Conditions

Exchange Policy:  You're liable to an exchange if:

1. Your product doesn't fit you.

2. Your product is damaged or if wrong product is sent

3. To exchange, firstly please courier back to our address with your registered name, phone number, order id: GymX 207 Srishti plaza saki vihar road andheri east mumbai 400072 . Once we receive you'll get a call asking what you need in exchange.

4. If you've not got your exchange, please write to contact@gymxapparel.com

5. Please do send the product back within 7 days of receiving the product or it's not eligible for exchange. If an exchange request isnt received on mail contact@gymxapparel.com within 7 days of delivery, your product is not eligible for exchange. Products must be in new condition (unwashed) with all the tags intact. Defective products must be notified to us via email with picture proof within 24 hours of delivery or it's considered defect free. There's no need to contact us via email or call to send exchange. You can directly ship it back to our address. An executive will be in touch during exchange.

 

After we receive the product you'll get a call from us. Please email at contact@gymxapparel.com with the product you want to exchange. By ordering from GymX, you agree with our policies below.

We commit to unparalleled quality and design and customer satisfaction is most important. Shop stress free.

All digital assets on or associated with GymX website is copy right and any duplication is a punishable offence by law.

 

 

 

 

 

Terms & Conditions and Agreement

GymX Merchandise LLP (refered as “Company”, “we”, “us”, “our”, "GymX") respects the privacy of its users accessing its website at www.gymxapparel.com / www.gymx.co.in/ www.gymxapparel.in (“Website”). 

This is to state an agreement between us and "you", the person placing order(s)/information on www.gymxapparel.com /www.gymx.co.in/ www.gymxapparel.in (also known as customer) or any stakeholder involved with GymX or with any sales agent of GymX. This includes B2B/Bulk/Customize orders.

GymX is an online ecommerce store and customer is a user who purchases goods from our website or any of the mediums provided on the website or it's digital assets described below.

By ordering from GymX  or through any of its sources such as whatsapp numbers/ official email id/ meta ads and page/ contact@gymxapparel.com or any other asset owned by GymX, you accept the terms in this page and our privacy policy, , refund and exchange policies listed on the website. Customer agrees that by ordering he has read and agreed to all the policies listed on the website www.gymxapparel.in / www.gymxapparel.com

GymX reserves the right to accept/reject orders.

Exchange- It is customer's responsibility to send the product back safely to GymX Address with it's name and number. It must be sent in new condition and within 7 days of customer receiving the product. Courier charges are non refundable. If these details are missing, we cannot process your exchange.  Please keep a packaging video during your reverse pickup packaging experience as a proof that you're sending the correct product. If we receive a wrong product and you dont have a video proof, you accept that you're not entitled for any compensation. Reverse Pickups are handled by a third party courier and we dont have a control over it's timeline. The customer can send the product back itself, if he requires an urgent exchange. GymX only allows exchange and has refund in your GymX wallet only via email. Only refund is possible via store credit, where in you can order a product of the same value from us (once you return the original products). Customer must request for store credit refund via email or could exchange the product for same value.

If you want to place new orders via whatsapp, please message on +91 8169898258 .  For exchange or any other enquiry other than purchase please email us contact@gymxapparel.com. Mobile numbers listed on the website are meant for purchase enquiries only. No compensation will be made. If your product is sold out, please choose another product.

All communication regarding exchange must be addressed to the above email. Contacting through whatsapp or any other source might delay the exchange process.

Exchange can be done only once & Reverse pickup charges are borne by customer which is Rs.150. Exchanges are sent out on first cum first serve. basis which could delay your exchange and the customer agrees to this.

If reverse pick up is not available in your region, kindly send the product back to our address. We will exchange the product but no refund will be made.

Exchange orders time frame depends on when GymX receives your product. During exchange, if your size isnt available, you agree to choose another product or opt for refund via store credit.

Once the staff receives the products, customer will get an exchange call. Due to lighting conditions, or phone screens, products might appear different from screen to screen. Also measurements of the products might have slight variance from the website size chart and you agree to this.

If your product is sold out and you've sent your product for exchange you must choose a different product of same value. There's no refund (other than store credit) for any order (including COD, card payment, wallet, upi, payu or any other payment mode) but exchange is available. If you choose a product of higher value, we'll collect the difference via COD/paytm/online payment. COD orders incur additional charges. Discount codes cannot be clubbed in exchange orders. If you choose a product of lower value, the difference will added to your store credit which you could avail in your future order (within one month).

If you ordered the product via online payment/payu, no refund or chargeback facilities are given. However, we do exchange.   Refund only via store credit is possible. If your ordered product isnt available for any reason you accept in such a rare event you would accept a store credit.

Indemnity:Customer hereby agrees to indemnify, defend and hold GymX, its director, partners, officers, employees, service providers, and agents harmless from and against claims, demands, actions, liabilities, costs, interest, damages, missed revenue, opportunities and expenses of any nature whatsoever (including all legal and other costs, charges and expenses) incurred by the customer.

If there are any legal proceedings initiated against GymX by you, customer/user bears the entire cost of the proceedings including but not limited to all GymX costs, employee cost and any other costs associated with legal proceedings. The arbitration proceedings shall be held in the English language, and the seat of the arbitration shall be at Mumbai. The courts at Mumbai shall have the exclusive jurisdiction over any disputes relating to the subject matter of this Agreement. GymX is not liable to pay any compensation to any customer in any circumstances and customer agrees to this by purchasing from GymX.

 If you ordered the product and paid via online payment/payu/google pay/phone pe/neft or any other source, no refund or chargeback facilities are given.  Refund only via store credit is possible.

If you placed order in cod you might be contacted for online payment in the above sources. Any online/advance payments must be paid only to accounts holding the name: GymX Merchandise LLP. By ordering from GymX, you confirm that you're aware of this. Payment to any other accounts is not the responsibility of GymX. You are paying at your sole discretion.

Once product is dispatched it is your responsibility to receive the product. GymX holds no responsibility if the product is received by someone else. You will need to contact the courier company directly.

Sale items are not eligible for exchange due to extremely low prices. Incase the customer still wants to exchange, he needs to send the product back to gymx (at his expense) and also pay Rs.100 for delivery to him.

Defects/Product Shortage/ Wrong product received: If you believe you've received a defective /wrong product or few quantity(s) short, you must share an unboxing video in front of courier boy and take his sign with a note stating the above and email us at contact@gymxapparel.com within 4 hours of delivery to be eligible for investigation (any other videos will be considered invalid) Beyond this timeline, it is assumed that the customer has received the correct product.

GymX holds no liability to you under any circumstances. Any order with GymX ( Bulk, customize, B2C etc) are non refundable. Bulk/wholesale orders cannot be exchanged in any circumstances. Bulk/B2B/ Customize orders can only be dispatched once full payment is received in GymX Account.

Model/Photoshoots/Stakeholders: All model photoshoots are paid by GymX and the model involved agrees that the content of the photoshoot is  solely owned and promoted by GymX endlessly in whichever form/manner GymX feels fit. By modelling with GymX, the model agrees to these terms and conditions and gives GymX the rights of the pictures/videos endlessly.

If your prepaid order shows delivered but you've not received kindly update us in 4 hours  (within 4 hours of tracking showing delivered) for investigation or it'll be considered delivered.

Masks are non refundable and cannot be exchanged due to safety reasons.

Copying any products/images associated with GymX or it's other properties is a punishable offence  We reserve the right to add, delete, alter or modify these terms and conditions at any time and you agree to this.

Prepaid orders take 2-3 days to deliver but delivery time also depends on location, which may take longer.

GymX does ship internationally as well however the customer will bear the shipping charges for which the customer will be contacted after placing the order.

Lucky WInners: If you purchase above Rs.1000 you stand a chance to receive a mask worth Rs.700*

All legal notice must be emailed to contact@gymxapparel.com and gymnation99@gmail.com and a confirmation must be sought from our customer care team at 8169898258

By placing an order you agree to hold the company GymX merchandise llp harmless in all situations and are willing to pay for any legal proceedings against us including cost incurred by gymx and their directors/staff/legal fee. By ordering from GymX or any it's assets, customer agrees to all GymX Policies stated in the website.

For more information check privacy policy and contact GymX at contact@gymxapparel.com